Account and data deletion

How to delete your account

• In the app: Profile → Security → Delete account, and confirm with your password. Deletion is immediate.
• If you no longer have access to the app: email [email protected] from your account's email address with the subject "Delete account". We will reply within 20 business days.

What is deleted

• Your exchange and broker API keys (erased immediately).
• Your sessions, devices and notification tokens.
• Your name, email and preferences (deleted or irreversibly anonymized).
• Your notifications and risk settings.

What is kept and for how long

Payment records and executed trade records are kept, unlinked from your identity, only for the periods required by tax and legal obligations (generally five years), and then deleted.

Before deleting

Deleting your account does not close your open positions or cancel orders at your exchange: close them first from the app or your exchange. Active access is lost when the account is deleted.